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Frequently Asked Questions
What makes Loved By Skin different from other skincare brands?
We create facial-grade skincare that streamlines your routine by working for both your face and your body. While our formulas are inclusive for everyone, we intentionally engineer them to honor the unique physiological needs of melanin-rich skin focusing on barrier repair, deep hydration, and preventing hyperpigmentation.
What are the key ingredients in the Gentle Hydrating Cleansing Gel?
Our hero cleanser features three powerhouse ingredients:
• 2% PHA (Gluconolactone): A gentle acid that exfoliates the skin surface without causing the micro-irritation that triggers dark spots.
• Ceramides: Crucial lipids that lock in moisture and rebuild a compromised skin barrier.
• Niacinamide (Vitamin B3): A soothing antioxidant that calms redness, balances oil and fades uneven tone.
Why do you use PHA instead of AHA or BHA?
Alpha Hydroxy Acids (like Glycolic Acid) can often be too aggressive on deeper skin tones, triggering irritation that leads to post-inflammatory hyperpigmentation (dark spots).
Polyhydroxy Acids (PHAs) have a larger molecular size. They penetrate the skin more slowly, offering safe, effective exfoliation without the risk of irritation.
Do you test on animals?
No, we do not test on animals.
Are your products clean, vegan, and cruelty-free?
Yes. Loved By Skin is 100% cruelty-free and vegan. We formulate without parabens, sulfates, phthalates, or artificial fragrances.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your skin and your products. If you are not completely satisfied with your purchase, please reach out to our team on our contact page or at info@lovedbyskin.Com within 10 days of receiving your order for a return and refund.
Can men use Loved By Skin products?
Absolutely. Loved By Skin is entirely gender-inclusive. Our formulas and clean, minimalist packaging are designed for anyone looking for healthy, radiant skin.
Can I really use this on both my face and my body?
Yes! We believe the skin on your body deserves the same high-quality ingredients as your face. Our formulation is sophisticated enough for facial care yet perfectly suited to elevate your daily body wash routine.
How often should I use the cleansing gel?
It is gentle enough for daily use. You can use it morning and night as your regular face wash, and daily in the shower as your body cleanser.